Frequently Asked Questions


Q. What is Business Process as a Service (BPaaS)?

BPaaS is a complete end-to-end solution that provides all three core components of a business solution, People, Process, and Technology, as a service. It combines both Software and Service cloud delivered. It is the evolution of traditional business process outsourcing for solutions, services and sourcing.

NaviSource provides a "Virtual Control Center" that grows and shrinks with your needs and provides the required flexibility for CFO’s to effectively manage their organizations.

Q. Why is the NaviSource platform awesome?

Because we make procurement awesome by removing complexity and giving the tools to manage everything from source to settle as well as product lifecycle, all in one place.

Q. What is fiSave?

fiSave is a dynamic, digital marketplace that helps you efficiently manage supply cycles, reduce consumption, and grow your business.

Q. How can community based companies compete in the marketplace with corporate giants?

Innovative NaviSource solutions and services combined with available buying groups help clients drive real business results and gain competitive advantage. We can get your buying power in line with corporate giants and combined with your nimble advantage you can crush the competition.

Q. What are some products & services that can be sourced and managed by the NaviSource platform?

Managed savings opportunity includes the following:

  • Business Forms Management
  • Banking Products
  • Banking Products Services
  • Business Machines
  • Capital Equipment/Machinery
  • Commercial Printing
  • Commercial Printing Services
  • Computers
  • Consulting Services
  • Distribution
  • Facilities & Services
  • Financial Services
  • Fixed Asset Management
  • Information Services
  • Janitorial Paper Products & Cleaning Supplies
  • Life-Cycle Product Management
  • Life-Cycle Warranty Management
  • Managed Print Services
  • Maintenance Management
  • Maintenance Services
  • Marketing Services
  • Medical / Surgical Supplies
  • Medical Devices
  • MRO (Maintenance, Repair & Operating) Supplies
  • Office Equipment
  • Office Furniture
  • Office Products
  • Office Supplies
  • Print Document Services
  • Printers
  • Promotional Products
  • Software (Box, ASP, SaaS)
  • Systems Integration
  • Tasks Management
  • Technology Products
  • Web-to-Print & Dynamic Imaging
  • Other not classified elsewhere 

Q. Who are the NaviSource Alliance Partners and how to become one?

Our curated database includes thousands of ISO 9001 certified manufacturers and service providers. We maintain strategic depth for each spend domain. In addition, we hold certifications with major technology, service and software providers. With unparalleled domain expertise, comprehensive supplier database, and a robust spend management platform we help companies achieve dramatic business process improvements on top of tangible hard cost savings.

To get information on becoming an Alliance Partner, to provide products or services to our contract clients, complete the Alliance Partner Contact Form.

Q. How to save money?

NaviSource has digitally transformed supply chains, collaboration, supplier management, and strategic sourcing to optimize work flow, quality, and inventory control.

Replace people. Reassign staff. Being digital we are able to combine the global distribution channel with procurement, requisition, distribution and accounting to tailor enrollment for each client. This enables us to replace many analogue systems with digital process. For example, rather than employ people to distribute supplies and services throughout client branches we deliver them directly from the Tier 1 channel to the client's corporate user. We can replace client's internal distribution infrastructure including people, warehouses, storage rooms and vans. We find up to ten percent of a prospect's workforce is fully or significantly involved in the resource management process, from receiving to payment - we replace 99% of this long-tail through our digital process.

Replace consultants. NaviSource incorporates the premier tool set used by Fortune 100 resource management consultants. Each transaction is monitored for continuous improvement and cost management measured using LEAN, Six Sigma and ISO QMS strategies within a scored matrix.

Replace software. We have found companies use an assortment of software applications to accomplish resource management. For acquisition, many use a purchasing application whose total cost is a dedicated employee plus initial and annual licensing fees. These same companies may use applications for branch accounting, vendor management, contract management, due diligence, invoice verification, risk assessment, warranty management, asset management, and maintenance management. Moreover, these applications are distributed widely across the enterprise each with an independent database and various levels of usage competency. The NaviSource platform provides all of these functionalities in a single unified database. 

Hard + Soft savings. Reduce non-interest expense 20%-40% through outsourcing function (employees, infrastructure, etc.), and reduce the price 10%-50% on many products and services managed by our platform. 


Q. How to eliminate costly errors?

With NaviSource it is impossible to be invoiced and pay for anything not received. It is impossible to pay for more product than actually received. It is impossible to pay for anything that does not meet specifications. It is impossible to double pay. It is impossible to forget to apply a credit or an unpaid rebate. It is impossible to enter a production order of any product without direct approval of the responsible person(s). The heart of the NaviSource platform is accountability and accuracy.


Q. What is required of your IT department?

Nothing, there is no software or hardware to maintain. The system is fully monitored for seamless upgrades and scaling. We monitor your system, ensure you have immediate access to new features, and scale your system to maintain peak performance whether you have 10 users or 10,000 users. Your IT team is a strategic resource. We treat them that way by freeing up their time to focus on core processes.

Q. How long is the conversion process and how does it impact your operations?

We convert your operations within 30-60 days. Conversion is transparent to core employees and other than four hours of training there is no impact on operations.